Clear rules for refunds, cancellations, renewals, and one-time unlocks.

We do support refunds in limited situations, but not as a blanket promise for all digital purchases. Each request is reviewed against account activity, access logs, processor records, and the type of product purchased.

• If paid content has already been delivered and meaningfully accessed, refunds are usually denied unless there was a duplicate charge or service failure.
• If there is a duplicate charge, obvious processor error, technical fault, or an unmistakable accidental purchase before meaningful use, we may manually approve a refund or another remedy.

A Single Unlock is a one-time purchase for the current test only. Once the paid unlock, full report, or paid-only assessment flow has been delivered to your account and viewed or used, the purchase is generally non-refundable.

• Duplicate charge for the same unlock
• Technical failure that prevents access to the paid report or paid-only content and cannot be restored in a reasonable time
• Clear accidental purchase reported before meaningful use of the paid content

Complete Access is a recurring subscription that renews automatically until you cancel it. Renewal charges are attempted at the beginning of each billing cycle using your saved payment method through PayPal or another payment processor shown at checkout.

You may cancel at any time from your billing settings or through the payment processor tools made available to you. Cancellation stops the next renewal, but your subscription benefits usually remain active until the end of the current paid billing period.

• Auto-renewal stays on until canceled
• The next charge is generally attempted on or about the same calendar date as the original paid signup, subject to processor timing rules
• Cancellation does not usually create a prorated refund for the remaining days of the current cycle

Once a subscription billing period has started, that period is generally non-refundable. This is especially true if subscriber-only reports, saved history, or library-wide access have already been used during that cycle.

As a limited courtesy, we may review a first-charge refund request submitted shortly after signup, generally within 24 to 72 hours of the initial subscription charge. Approval is discretionary and depends on processor records, account activity, and whether the subscription benefits were meaningfully used.

If you paid but the report does not unlock, the paid page does not load, or your subscription access cannot be restored because of our technical issue, contact us first. In many cases we can restore access faster than a payment reversal would resolve.

Depending on what happened, we may restore the purchase, extend access, retry provisioning, or issue a full or partial refund when appropriate.

For a refund or cancellation-related review, email support@personalitytestpro.com and include the account email, the assessment name if relevant, the payment processor used, the transaction or subscription ID, the charge date, and a short explanation of the problem.

If a refund is approved, it is usually returned to the original payment method. Final posting time depends on PayPal, your bank, card network, or any other processor involved.